Ultimate In Customer Satisfaction... Again!

March 20, 2011 - Updated: March 20, 2011

JOHN S. GEHA Sr.
President

COLDWELL BANKER CANADA OPERATIONS ULC
5500 NORTH SERVICE ROAD, SUITE 1001
BURLINGTON, ON L7L 6W6
BUS. (800) 268-9599
FAX (905) 331-6806
john.geha@realogy.com
 

 

March 10, 2011
 

To:  All Brokers, Managers and Sales Representatives in Canada

 

You’re the Ultimate in customer satisfaction....again! 

 

It gives me great pleasure to announce that Coldwell Banker Canada sales professionals have earned a 98% overall customer satisfaction rating.  And you’ve done it for the fourteenth consecutive year. Congratulations!

 

This impressive accomplishment is based on independent tabulation of over 55,000 customer surveys since the program’s inception.  Canadian home buyers and sellers have resoundingly endorsed the Ultimate Service® experience they received from their Coldwell Banker sales representatives.

 

At a time when the Canadian consumer is increasingly concerned about the value they receive for their commission dollar, Ultimate Service is a powerful differentiator for you and the Coldwell Banker brand.  When we created the Ultimate Service program, it was in response to a clear message delivered by the Canadian consumer. The participants in our focus groups and market research told us that the consumer’s perception was that all real estate companies were essentially the same, that we all did and said the same things.  The opportunity was there to set ourselves apart from our competition by offering something different, and better, than all the rest.  The answer was Ultimate Service.  

 

Our customer-centric business model of listening to the consumer, understanding their needs, committing to quality service – in writing, and soliciting feedback to continually refine and improve our service offering, are the hallmarks of the Coldwell Banker brand. 

 

Regards,

John S. Geha Sr.
President of Canadian Operations


2011 Coldwell Banker Real Estate LLC. All rights reserved. ®, TM and SM are licensed trademarks to Coldwell Banker Real Estate LLC. An Equal Opportunity Company. Equal Housing Opportunity. Each office is independently owned and operated. Coldwell Banker Real Estate LLC One Campus Drive, Parsippany, NJ 07054

 


Tagged with: toronto real estate ultimate service timothy j burke paul magnus coldwell banker customer satisfaction
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